# How can I make changes to my order once placed?

> Generally

Source: https://support.hexclad.com/en_us/how-can-i-modify-my-order-once-placed-SyoMbw5Myx

Last updated: 2025-04-09T16:32:42.897Z

### Shopping online isn’t always flawless. Even with care, mistakes can happen. **With our updated policy, you now have the flexibility to edit your order!**  
  

Once your order is placed, you’ll have **60 minutes** to cancel or change it. To cancel or make changes to your order, simply click the button in your order confirmation email as shown in the below example. If the 60 minute window has passed, please reach out to us [**here**](https://hexclad.com/pages/contact) for further assistance.

_Note: Requests to cancel or change an order outside of the designated timeframe cannot be guaranteed._

![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/b374d95807377a452bee39ed5496ff8e.png)

* * *

###   

### _Used an old address by accident?_ Don't worry - address changes can be made within the first 60 minutes of placing an order by following the steps below:

1.  Click on **Address modifications**
2.  Edit the necessary fields
3.  Hit **Save address**  
      
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/ec0eae4097b441ad8384c90749bb7111.png)

###   

### _Need your order sooner?_ Here's how you can change the shipping method:

1.  Click **Upgrade shipping methods**
2.  Select your desired method
3.  Hit **Update shipping method**  
      
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/52aa140b28c722aba90b37dc6b63c1cc.png)

###   

### _Skipped your discount code by mistake?_ You can still use it with these steps:

1.  Click **Apply a discount code**
2.  Enter the code in the Discount Code box
3.  Hit **Apply code**  
      
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/28198ee4f246ccecabd91a22eab9afb7.png)

##   

### _Missed out on adding that beautiful wok?_ Here's how to tweak your items:  
  

### **Adding an item**

1.  Click **Add another product**
2.  Search for the product name using the search bar
3.  To the right of the product name, click **View
    
      
    
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/8f017130edc90a6187518c0dd93c4fdb.png)**  
      
    
4.  Select the desired quantity of the item by toggling the **plus (+) button**
5.  Click **Add to order**  
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/6995b43fe6bad64c3084585a8e023b06.png)

### Removing an item

1.  Click **Change product quantities**
2.  Change the quantity to zero (0) by clicking the **minus icon (-)**
3.  Hit **Save**  
      
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/0b515b057442fda3ce78a96064489dd4.png)

##   

### _Used the wrong card for checkout?_ Here's how to update it:

1.  Click **Change payment methods**
2.  Select your new method of payment  
      
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/f575f464ee6b4581371228832cc79f68.png)  
      
    
3.  Click **Continue** and enter the necessary details  
    ![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/74d72f4ba7c1f40b3748a08e1e43d5df.png)  
    _Please note that you have 5 minutes to update your payment method. The original payment will be fully refunded, and a new order number will be emailed to you._

###   

### _Having second thoughts?_ Here's how you can cancel your order:  
  

1.  Click **Other modifications![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/b110ed73bf0bf5a43ab6370d3591db31.png)**  
      
    
2.  Select the appropriate reason from the drop-down list
3.  Enter further details in the designated box
4.  Click **Proceed with cancellation![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/13d53d342192e9b7f333b5c0c49d30ab.png)
    
      
    
    
    **_Note: You'll receive a refund to your original method of payment. In the absence of gift cards, HexClad is unable process refunds to any method of payment other than the original at this time._