How do I set up a return?
January 7 2025 10:12pmOur return policy covers returns of most products up to 30 days after delivery. Items that are damaged as a result of abuse, neglect, or are marked as "Final Sale" are will not be accepted. Please review the appropriate return instructions listed below as they relate to your geographic location.
US Returns:
If you’ve decided you don’t like what you ordered after having it in your home a couple of weeks, no problem. In order to return your item, please visit our Returns Page. Here you will be able to setup a return and download a return shipping label. Once we receive your returned items we you will receive a full refund for your item(s) less the original shipping charge (if charged) and you return shipping cost.
Canada Returns:
Bought too many pots or pans because you were too excited? Setting up a return is easy using our Canadian Returns Portal. Once we receive your returned items we you will receive a full refund for your item(s) less the original shipping charge (if charged) and you return shipping cost.
UK Returns:
Order that are made on hexclad.co.uk can be returned via our returns portal within the first 30 days. HexClad does not charge a restocking fee, however customer are responsible for return shipping costs. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.
EU Returns:
Order that are made on hexcladcookware.eu can be returned by visiting https://hexclad.returnless.com/en. Like our other stores, we will accept returns within the first 30-days of ownership.