# How do I set up a return?

> Our return policy covers returns of most products up to 30 days after delivery. Items that are damaged as a result of abuse, neglect, or are marked as "Final...

Source: https://support.hexclad.com/en_us/how-do-i-set-up-a-return-BJlcsX2gj

Last updated: 2025-11-15T22:14:26.705Z

Our return policy covers returns of most products up to 30 days after delivery. Items that are damaged as a result of abuse, neglect, or are marked as "Final Sale" will not be accepted. Please review the appropriate return instructions listed below as they relate to your geographic location.

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**US Returns:**

If you’ve decided you don’t like what you ordered after having it in your home for a couple of weeks, no problem. In order to return your item, please visit our [Returns Page](https://hexclad.com/returns). Here you will be able to set up a return and download a return shipping label. Once we receive your returned items we you will receive a full refund for your item(s), less the original shipping charge (if charged) and your return shipping cost.

![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/5eea31a0351255a6a5f3a231969fec57.jpg)

**Canada Returns:**

Bought too many pots or pans because you were too excited? Setting up a return is easy using our [Canadian Returns Portal](http://www.hexclad.ca/returns). Once we receive your returned items we you will receive a full refund for your item(s) less the original shipping charge (if charged), and your return shipping cost.

![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/038f7569362fb4429321f9314259593e.png)