# How do I submit a Warranty Claim?

> Cookware     HexCladrsquos cookware was created to last a lifetime and are covered against any manufacturerrsquos defects for your entire ownershi

Source: https://support.hexclad.com/en_us/how-do-i-submit-a-warranty-claim-rkkJrMlrj

Last updated: 2026-02-19T23:10:56.968Z

HexClad offers a comprehensive warranty on every product sold via an [authorized selling channel](https://support.hexclad.com/en_us/where-can-i-purchase-hexclad-products-rJUXMiaR9). Please reference our article on "[What is the warranty on my Hexclad product?](https://support.hexclad.com/en_us/what-is-the-warranty-on-my-hexclad-product-H1htaQhej)" to learn more about the warranty coverage of your particular HexClad product.

As a reminder, our warranty is limited to the original customer, or in the case of a gift, the original US recipient of the product, with proof of purchase. Commercial/restaurant use is not covered by our warranties.

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If you find yourself in need to process a warranty claim, please follow the following steps to ensure a speedy resolution:

1.  View our contact form by visiting [https://support.hexclad.com/](https://support.hexclad.com/) and clicking on "contact us" at the bottom of the page
2.  Fill out your personal information and then select **"Warranty Claim"** from the available options in the Contact Reason section
3.  In the Additional Information section please provide the following information:
    *   Full Name
    *   Shipping Address
    *   Product name (10" pan, 3qt. pot, ect..)
    *   Serial number if you are submitting a claim for cookware (This is located on each pan underneath the lip of your cookware and will have 7 characters. Please note that cookware purchased prior to 2020 may not have serial number)![](https://cdn.kustomerhostedcontent.com/media/62bf46d6033e310c0e7c4973/1f492161848db81501be9b2ee6560924.png)
4.  Attach the following by clicking on the "**Select file"**button:
    *   Image of your affected cookware that includes the handle(s)
    *   Close up image of the defect found
    *   Image of your receipt if purchased outside of Hexclad.com)
5.  Click "**Submit**"

Our claims team will review the information provided and get back to you as quickly as possible with a resolution.