# What is HexClad's Return Policy?

> We gladly accept returns within 30 days of purchase. For your convenience, we offer an additional 60 days to return or exchange items purchased from November...

Source: https://support.hexclad.com/en_us/return-policy-H14bNME0q

Last updated: 2026-05-27T22:01:48.818Z

We gladly accept returns within 30 days of purchase. Refunds are issued to the original form of payment. If your item is damaged or your purchase date falls outside our standard return window, then please contact us [here](https://hexclad.kustomer.help/contact/contact-us-B1gSxSxaq) and we’ll be happy to help you.

**Fees:**

HexClad does not charge any restocking fees for returns. For all orders, we will refund your original form of payment less return shipping costs.

**How do I start a return?**

To make a return, please visit our [Returns Center](https://hexclad.com/returns) and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. 

**Do I need to return the product in its original packaging?**

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.

**Where can I find my shipping label?**

Once you initiate your return through our [Returns Center](https://hexclad.com/returns), you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

**What if I receive a damaged or defective item?**

If we made a mistake, we’ll take care of it. Period. If you received a defective or damaged product, please let us know so we can replace it for you. And don’t worry—shipping charges are on us, both for the returned item and the replacement. In order to return your item, please visit our [Returns Center](https://hexclad.com/returns).

**Gift with Purchase Return Policy**

If a gift is included with the purchase of a particular item, the gift must be returned along with the primary product if for a refund. Failure to return the gift will result in the deduction of its value/cost from the refund amount of the primary product. We appreciate your understanding and cooperation in adhering to this policy to ensure fairness for all customers. In order to return a gift, please visit our [Gift Returns](https://hexclad.com/pages/gift-returns).

**What if I received a wrong item?**

In an effort to make things right for you as quickly as possible, please reach out to our support team [here](https://hexclad.kustomer.help/contact/contact-us-B1gSxSxaq). Our team will make sure we get your order right.