# What do I do if my shipment arrived damaged?

>    Package Damaged in Transit   When a package is damaged in transit we will work with you to file a claim with the carrier and resolve any issues with you

Source: https://support.hexclad.com/en_us/what-do-i-do-if-my-shipment-arrived-damaged-H1xffu0xo

Last updated: 2022-09-13T21:15:40.655Z

🚛 **Package Damaged in Transit** When a package is damaged in transit, we will work with you to file a claim with the carrier and resolve any issues with your cookware. Please contact our product experts [here](https://hexclad.kustomer.help/contact/contact-us-B1gSxSxaq) with a photo of the damage for further assistance.

📦 **Product Damaged / Defective Upon Arrival** If you received a damaged product however the shipping box looks perfectly fine, please send a photo of the damage or defect to our product experts [here](https://hexclad.kustomer.help/contact/contact-us-B1gSxSxaq), and we will help process an exchange for you.