# Why did I only receive part of my order?

> Because of the size of many of the items we offer, you may receive your order in multiple shipments. While we do our best to ship out all of your items at on...

Source: https://support.hexclad.com/en_us/why-did-i-only-receive-part-of-my-order-B1LzL7eki

Last updated: 2026-03-11T15:17:43.552Z

Because of the size of many of the items we offer, you may receive your order in multiple shipments. While we do our best to ship out all of your items at once, there are some things (most of the time, out of our control) that can cause your shipments to arrive a few days apart from one another. We recommend that you wait up to 3 business days from the time of your first shipment, before reaching out to us [here](https://hexclad.kustomer.help/contact/contact-us-B1gSxSxaq) for assistance.  

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### **Items that arrive in one box**

[7pc HexClad Hybrid Cookware Set w/ Lids & Wok  
](https://hexclad.com/products/7pc-hexclad-set-w-lids-wok)

[6pc HexClad Hybrid Cookware Set w/ Lids  
](https://hexclad.com/products/6pc-hexclad-set-w-lids)

[6pc HexClad Hybrid Pot Set](https://hexclad.com/products/6pc-hexclad-pot-set) 

[HexClad Specialty Bundle](https://hexclad.com/products/specialty-bundle)

[16pc Steak Knife and Bistecca Plate Set  
](https://hexclad.com/products/16pc-steak-knife-and-bistecca-plate-set)

  

### **Items that arrive in Multiple Shipments**

[12pc HexClad Hybrid Cookware Set w/ Lids](https://hexclad.com/products/13pc-hexclad-hybrid-cookware-set-w-lids)

Limited Time: The Overhaul Bundle