# Hexclad > Hexclad knowledge base – help articles and documentation. ## Order - [Where can I purchase HexClad Products?](https://support.hexclad.com/en_us/where-can-i-purchase-hexclad-products-rJUXMiaR9.md): You can purchase HexClad products from authorize selling channels such as, Hexclad.com , Costco warehouses ( durning special event/ roadshows ), ... - [When will my order be processed?](https://support.hexclad.com/en_us/when-will-my-order-be-processed-By1ANs6C5.md): Once orders are placed, we begin processing them immediately. In most cases, orders are shipped within 1-2 business days. - [What do I do if I received a wrong Item?](https://support.hexclad.com/en_us/what-do-i-do-if-i-received-a-wrong-item-ryRTCwbJi.md): If you placed your order from HexCladcom and received the wrong product please reach out to us here We still work with humans in our warehouse and - [Does my order qualify for free shipping?](https://support.hexclad.com/en_us/does-my-order-qualify-for-free-shipping-HJPKVdWkj.md): While we ship to many locations inside and outside of the United States, orders being shipped within the contiguous US will receive free standard shipping. A... - [When will my order ship?](https://support.hexclad.com/en_us/when-will-my-order-ship-rkSBuwnki.md): New orders placed on Hexclad.com are typically shipped out within 1-2 business days. To check on the status of an order placed on Hexclad.com, we enco... - [What do I do if part of my order is missing?](https://support.hexclad.com/en_us/what-do-i-do-if-part-of-my-order-is-missing-SJyI0vRei.md): Mistakes happen rarely and if they do we are here to help Our team will open up an investigation with the courier They will need to speak with the driver - [What do I do if my shipment arrived damaged?](https://support.hexclad.com/en_us/what-do-i-do-if-my-shipment-arrived-damaged-H1xffu0xo.md): Package Damaged in Transit When a package is damaged in transit we will work with you to file a claim with the carrier and resolve any issues with you - [Why did I only receive part of my order?](https://support.hexclad.com/en_us/why-did-i-only-receive-part-of-my-order-B1LzL7eki.md): Because of the size of many of the items we offer, you may receive your order in multiple shipments. While we do our best to ship out all of your items at on... - [Does HexClad offer a Military or First Responders discount?](https://support.hexclad.com/en_us/hexclad-heros-r1uf1zkU2.md): To show our appreciation for those who have selflessly served others HexClad is proud to offer a 10 discount to US Military Service Members Veterans Pol - [How to Use Discount Codes at Checkout: A Guide for HexClad Cookware Customers](https://support.hexclad.com/en_us/how-to-use-discount-codes-at-checkout-a-guide-for-hexclad-cookware-customers-H1hcohQVT.md): Introduction Welcome to HexClad Cookware We appreciate your interest in our premium cookware products To make your shopping experience even more delightful - [How can I make changes to my order once placed?](https://support.hexclad.com/en_us/how-can-i-modify-my-order-once-placed-SyoMbw5Myx.md): Generally - [How can I cancel my order?](https://support.hexclad.com/en_us/how-can-i-cancel-my-order-SkYuzIFJx.md): If you need to make changes or cancel your order you can do so within 60 minutes of placing it here Or you can simply click the link provided in your order ## Shipping - [Can my order be expedited?](https://support.hexclad.com/en_us/can-my-order-be-expedited-BJzHHs605.md): For most areas customers have the option at checkout to choose expedited shipping Please note that orders that qualify for free shipping are sent out using - [Do you ship internationally?](https://support.hexclad.com/en_us/do-you-ship-internationally-By_MYOyo.md): Yes, we do ship internationally! However, our free shipping option does not apply to states or countries outside of the contiguous US. To get an estimated co... - [When will my order ship?](https://support.hexclad.com/en_us/when-will-my-order-ship-rkSBuwnki.md): New orders placed on Hexclad.com are typically shipped out within 1-2 business days. To check on the status of an order placed on Hexclad.com, we enco... - [What do I do if my shipment arrived damaged?](https://support.hexclad.com/en_us/what-do-i-do-if-my-shipment-arrived-damaged-H1xffu0xo.md): Package Damaged in Transit When a package is damaged in transit we will work with you to file a claim with the carrier and resolve any issues with you - [Why did I only receive part of my order?](https://support.hexclad.com/en_us/why-did-i-only-receive-part-of-my-order-B1LzL7eki.md): Because of the size of many of the items we offer, you may receive your order in multiple shipments. While we do our best to ship out all of your items at on... - [Do you deliver to Post Office Boxes?](https://support.hexclad.com/en_us/do-you-deliver-to-post-office-boxes-SkrLnPbyi.md): While we deliver to many locations inside and outside of the US, we unfortunately do not deliver to P.O. boxes. If a physical mailing address is not availabl... - [Does my order qualify for free shipping?](https://support.hexclad.com/en_us/does-my-order-qualify-for-free-shipping-B1ut2UoOe.md): For orders in HexCladcouk If we ship your order to a delivery address within the UK shipping is free For orders in HexCladcomau If we ship your order to ## Returns & Exchanges - [What is HexClad's Return Policy?](https://support.hexclad.com/en_us/return-policy-H14bNME0q.md): We gladly accept returns within 30 days of purchase. For your convenience, we offer an additional 60 days to return or exchange items purchased from November... - [How do I set up a return?](https://support.hexclad.com/en_us/how-do-i-set-up-a-return-BJlcsX2gj.md): Our return policy covers returns of most products up to 30 days after delivery. Items that are damaged as a result of abuse, neglect, or are marked as "Final... - [Is there a charge to return my order?](https://support.hexclad.com/en_us/is-there-a-charge-to-return-my-order-Syk21E3eo.md): HexClad does not charge any restocking fees for returns. For all orders returned within our 30-day return window, we will refund your original form of paymen... ## About - [Where is HexClad made?](https://support.hexclad.com/en_us/where-is-hexclad-made-rkuyEVhgo.md): Our products are designed in Los Angeles and South Korea. Like the vast majority of cookware and other products today, our products are manufactured in China... - [Why is HexClad different than other brands?](https://support.hexclad.com/en_us/why-is-hexclad-different-than-other-cookware-Bk33EVnlo.md): Cookware: HexClad cookware unleashes your culinary potential with revolutionary hybrid technology. No other products on the planet give you the capability,... - [What is HexClad’s TerraBond™ nonstick coating made from?](https://support.hexclad.com/en_us/what-is-hexclad-s-terrabond-nonstick-coating-made-from-rkxwIM4x1g.md): Its made from a proprietary ceramic formula that is PFASfree ## Customer Support - [How do I unsubscribe from your emails or text messages?](https://support.hexclad.com/en_us/how-do-i-unsubscribe-from-your-emails-Bkv3Dphgo.md): They say that breaking up is hard to do... but not in our case. We've listed below instructions on the quickest way to unsubscribe from our communication cha... - [How do I contact HexClad Customer Support?](https://support.hexclad.com/en_us/how-do-i-contact-hexclad-customer-support-S1jYByJWj.md): From finding the right HexClad product to after purchase support we are here to help you along your way To find you a resolution as quickly as possible - [How do I submit a Warranty Claim?](https://support.hexclad.com/en_us/how-do-i-submit-a-warranty-claim-rkkJrMlrj.md): Cookware HexCladrsquos cookware was created to last a lifetime and are covered against any manufacturerrsquos defects for your entire ownershi ## Warranty and Policies - [What is HexClad's Return Policy?](https://support.hexclad.com/en_us/return-policy-H14bNME0q.md): We gladly accept returns within 30 days of purchase. For your convenience, we offer an additional 60 days to return or exchange items purchased from November... - [What is the warranty on my HexClad product?](https://support.hexclad.com/en_us/what-is-the-warranty-on-my-hexclad-product-H1htaQhej.md): Cookware: HexClad’s cookware was created to last a lifetime and are covered against any manufacturer’s defects for your entire ownership... - [What is the warranty on the Hex Mill Pepper Grinder?](https://support.hexclad.com/en_us/what-is-the-warranty-on-the-hex-mill-pepper-grinder-H1Z73Z9zo.md): HexCladrsquos Hex Mill Pepper Grinder was created to last a lifetime and is covered against any manufacturerrsquos defects for your entire ownership expe - [How do I submit a Warranty Claim?](https://support.hexclad.com/en_us/how-do-i-submit-a-warranty-claim-rkkJrMlrj.md): Cookware HexCladrsquos cookware was created to last a lifetime and are covered against any manufacturerrsquos defects for your entire ownershi - [Does HexClad offer a Military or First Responders discount?](https://support.hexclad.com/en_us/hexclad-heros-r1uf1zkU2.md): To show our appreciation for those who have selflessly served others HexClad is proud to offer a 10 discount to US Military Service Members Veterans Pol - [How to Use Discount Codes at Checkout: A Guide for HexClad Cookware Customers](https://support.hexclad.com/en_us/how-to-use-discount-codes-at-checkout-a-guide-for-hexclad-cookware-customers-H1hcohQVT.md): Introduction Welcome to HexClad Cookware We appreciate your interest in our premium cookware products To make your shopping experience even more delightful - [What is the warranty on HexClad cookware?](https://support.hexclad.com/en_us/what-is-the-warranty-on-hexclad-cookware-HJJSqoL1s.md): HexClad’s cookware was created to last a lifetime and are covered against any manufacturer’s defects for your entire ownership experience. Our wa... - [What is the warranty on HexClad cutlery?](https://support.hexclad.com/en_us/what-is-the-warranty-on-hexclad-cutlery-S1h6V12ks.md): HexClad cutlery and culinary tools have a lifetime warranty against manufacturers defects This warranty does not cover damage from improper use or storage - [Is HexClad cutlery dishwasher safe?](https://support.hexclad.com/en_us/is-hexclad-cutlery-dishwasher-safe-SJSHYJ2yo.md): While HexClad cutlery and culinary tools have a lifetime warranty against manufacturer's defects, we do not recommend ever using your dishwasher to clean you... ## Sales & Promotions - [How can I refer a friend?](https://support.hexclad.com/en_us/how-can-i-refer-a-friend-BJY28Ett1e.md): HexClad Referral Program FAQ What is the HexClad Referral Program Our referral program is a great way to share the HexClad experience with your friends and g ## Discounts - [How do I apply a promo or discount code to my order?](https://support.hexclad.com/en_us/how-do-i-apply-a-promo-or-discount-code-to-my-order-S15QdoTA5.md): Discount codes can be added on the checkout page The discount code entry field is located on the righthand side of the screen just under the order item det